When running a full scale major crisis management exercise, it is important for me to have external support who can add real value and independence to enhance our internal procedures. Without doubt, Gates Aviation was my No 1 choice. They were engaged from the start and were very pro-active and quick in understanding my requirements and how they could assist in delivering my objectives through their industry experience. They also provided an invaluable ‘sense-check’ throughout the process on our planning, internal engagement and delivery of the exercise.