+44 (0) 7768 930441
Gates AviationGates Aviation
  • Home
  • About Us
  • Services
    • Safety Management
    • Risk Management
    • Crisis Management
    • Legal Services
    • Security
    • Training
    • Expert Witnesses & Accident Investigations
  • Key People
    • Directors
    • Consultants
  • News
    • Gates Aviation Blog
  • Contact Us

Crisis Management

  • Home
  • >
  • Services
  • >
  • Crisis Management

Crisis Management

Crisis Management

No matter how well-managed, or safety-conscious an organisation may be, accidents will continue to happen. They may be the outcome of a technical malfunction, human error, or an act of a third party. No organisation is immune from crisis situations and the event itself can destroy corporate value. Practical experience and even academic theory all point to the fact that the better an organisation is prepared, the better it will respond, the less damage is inflicted on its business reputation.

Review of existing crisis management plans and response facilities

The essence of effective crisis management is the ability to portray the company, in such a situation, as a professional and caring organisation.  Such portrayal can only be achieved through swift and effective management response and sound interaction with the media.  In this way, the company can present itself effectively to the public and by extension, existing and potential customers, via the media.  This requires you to have a formal process and facility where a crisis management team can assess the situation and respond accordingly.

Identification of potential weaknesses in existing arrangements. Review/re-write plans.

Gates Aviation will review existing plans and highlight any weaknesses apparent in the plans.  We will recommend actions to ensure that the plan covers all aspects of Crisis Management which will give you piece of mind that you will not come across any unnecessary surprises during a real incident.

Creation of crisis management checklists

Everyone involved in the initial response to a major aircraft accident or other incident will be suffering from some degree of shock.  This can lead to a degree of disorientation or, perhaps, a lack of concentration.  Therefore, the emergency response process lends itself to the use of checklists. These checklists can form an integral part of the company’s operations manual or emergency response manual and allow an orderly way of completing essential actions.

Crisis Management Training

Training is required to ensure that these intentions are backed by operational capabilities. Since training has a short “shelf life”, regular drills and exercises are advisable.   Gates Aviation can offer training to those who are likely to be involved in Crisis Management to help build confidence levels and expose them to areas for which they will need specialist training (such as media response).

Development of in-house corporate crisis management skills for key staff

Organisations will come under the most severe pressure during a crisis, placing seemingly intolerable demands on the organisation and the individuals responding.  Such pressures are not just immediate, but apply continuously throughout the response to the event, dependent on the severity of the situation.    Gates Aviation can help develop in-house crisis management skills to those key staff who are likely to be involved in dealing with the event.

Development and facilitation of Crisis Management exercises, scenario gaming, table-top exercises, structured walk-through of scenario responses and independent audits of emergency exercises.

Gates Aviation offers training and exercises by consultants who have had front-line experience of several different major aircraft incidents.  Testing can range from a call-out and communications plan carried out as “desktop” exercises to full emergency exercises “on-site” involving other agencies and authorities. Such exercises have the advantage of demonstrating deficiencies in the plan, which can be rectified before an actual emergency.

Rapid support to client during the actual response to a major event

Gates Aviation can offer support to a client should they need it in the event of a major disruption.  Our consultants have hands-on experience in Crisis Management and dealing with the media.

Crisis Media Management

Crisis Media Management (specialist support of clients in a breaking story where they find themselves under media focus including strategic advice, the drafting of statements, wording for interviews and pre-interview practise). A typical Crisis Response includes a holding statement ready for media delivery within 15 minutes and a media/interview strategy plus a more detailed statement, within the hour, to match HM Government and emergency services’ own deadlines.

Media Risk Management

Media Risk Management includes exercises with media practise advice, news bulletin and journalist involvement to test client crisis teams and their own internal Communications and external Communications support mechanisms such as PR agencies.

Crisis Communications Media Training

This course is targeted preparation of potential senior spokespeople for the defence of their companies rather than promotion of them.

Crisis Communications Audit

We offer audits of our client’s crisis communications plans and processes.

Business Continuity

To what extent are you personally, dependent on your PC, your networked systems, your business location or the availability of your office? Take any one of these away – will you still be able to undertake your business functions effectively and for how long? Is your organisation vulnerable – is its data safe and adequately protected? Is the continuation of your business dependent on key documents? Business dependencies cannot be taken for granted.

Review of business process dependencies

Gates Aviation can carry out a Business Impact Analysis to identify exposures to risk in your business.  We produce a report which highlights exposures, dependencies and critical priorities.  It determines the impact they may have should an ‘unplanned’ crisis or major disruption befall you and includes financial impact, operational impact and recovery times.  Instinctive ‘on the day’ decisions

Business continuity planning and exercising

Gates Aviation can offer practical business continuity planning advice.  A Business Continuity Plan needs good controls to minimise disruption to the operation of your company and ensure that damage limitation to the company’s reputation is kept to a minimum and in some cases even enhanced.  We ensure that good communication paths are created and escalation plans to mobilise the appropriate personnel are in place.  The restoration of service is the ultimate goal of any recovery plan but the order of recovery is essential as some areas are more critical than others.    The plan also needs exercising as without this, it is still only a theory not true protection.  Gates Aviation offer training and testing days.

Business continuity ongoing management.

A business continuity plan must be regularly updated and audited.  An independent evaluation of compliance is essential to assure the company that its business continuity plan is current and will meet its recovery needs.  Gates Aviation can provide objectivity and independent assessments.

Disruption management

The aviation industry has to operate within tight operational constraints and as soon as an event takes place that disrupts ‘normal’ operations such as adverse weather, volcanic eruptions, strikes etc, these constraints are magnified.  Gates Aviation can ensure that your company detects these events early thereby improving the overall customer experience should they get caught up in the disruption, reducing any unnecessary costs and ultimately recovering faster from the overall event.

Services

Safety Management

Safety Management
Bespoke Safety Management training and comprehensive SMS capability

Risk Management

Risk Management
Are you managing your risks properly? Do you have a Risk Register?

Legal Services

Legal Services
Aerospace insurance, commercial, regulatory and liability issues

Security

Security
Is the security portfolio adequately prioritised within your business?

Crisis Management

Crisis Management
Training, emergency exercises, plan reviews and business continuity

Training

Training
We offer a wide range of bespoke training in all our specialist areas.

Expert Witnesses & Accident Investigations

Expert Witnesses, Accident Investigations & Criminal Proceedings
Specialist expertise in the conduct of litigation of accident investigations and criminal investigations and proceedings.

Case Studies

  • EBAA Emergency Response Manual
  • Business Aviation Safety Audit
  • Engine purchase briefings
  • Safety Management System
  • Secure Freight Project

Testimonials

Thanks to excellent work by Association member Gates Aviation, the European Business Aviation Association (EBAA) is offering all Europe-based business aircraft operators comprehensive guidance material on Emergency Response Planning.

Brian Humphries
EBAA President
 

IATA has contracted Gates Aviation on three occasions to undertake specialist research and provide advice and guidance for Secure Freight - its supply chain security project. Through applying clarity of thought, constructive challenge and subject matter expertise, Gates Aviation delivered a compelling feasibility study, comprehensive strategy workbook and interim security standards. Their work conditioned, and provided a solid foundation for, Secure Freight development.

IATA
 

I would like to express my gratitude for each one of you for your kind support and understanding during the 3rd GASC. Your indirect contribution to the humanitarian community in saving lives will always be very much appreciated. Your help, support and ideas on approaches to better achieve the objectives of the 3rd Global Aviation Safety Conference were insightful and of great assistance.

World Food Programme
 

When running a full scale major crisis management exercise, it is important for me to have external support who can add real value and independence to enhance our internal procedures. Without doubt, Gates Aviation was my No 1 choice. They were engaged from the start and were very pro-active and quick in understanding my requirements and how they could assist in delivering my objectives through their industry experience. They also provided an invaluable ‘sense-check’ throughout the process on our planning, internal engagement and delivery of the exercise.

Tiggy Thiagarajah
Resilience Manager, Virgin Atlantic Airways Ltd
 

Contact Information

  • Gates Aviation Ltd
    24 Paultons Square
    London
    SW3 5AP
  • Phone:+44 (0) 7768 930441
  • Email:info@gatesaviation.com

Latest News

  • Illegal Air Charter In  the world of air charter, the problem of Illegal charters ha...
  • Sean Gates edits the Aviation Law Review – 7th Edition   Sean Gates edits the Aviation Law Review – 7th Editi...
  • Regulation EU261 – Where next? Sean Gates explains why the European Commission review of Regulat...

Quick Contact

  • This field is for validation purposes and should be left unchanged.

© Copyright Gates Aviation Ltd 2016


ERA Kenyon BATA WFP


Privacy Policy | Terms & Conditions
Site Credits: Dreamscape Design Ltd